Private Policy
Effective Date: March 25, 2026
The Family Link (317 Castro Street, San Francisco, CA 94114) is committed to protecting the privacy of our guests, donors, volunteers, and website visitors. This policy explains what information we collect, how we use it, and how we protect it.
Information We Collect
We may collect personal information in the following ways:
Guest inquiries and reservations - name, contact information, relationship to patient, and details about the medical situation as needed to assess eligibility.
Donations - name, mailing address, email address, and payment information (processed securely through our third-party payment processor).
Volunteer applications - name, contact information, availability, and background check consent.
Website use - like most websites, we may collect basic technical data such as browser type, pages visited, and referring URLs through cookies or analytics tools (e.g., Squarespace Analytics).
Contact form submissions - any information you choose to share when reaching out to us.
How We Use Your Information
We use personal information solely to fulfill our mission and operate our programs. Specifically, we use it to:
Evaluate and process guest accommodation requests
Communicate with donors and process contributions
Coordinate volunteer activities
Respond to inquiries
Improve our website and communications
Meet legal and reporting obligations as a nonprofit
We do not sell, trade, or rent personal information to any third party.
Donor Privacy
We respect the privacy of our donors. Donor names and giving information are kept strictly confidential and not shared with other organizations. Donors who wish to remain anonymous may request that their name not appear in any public acknowledgment.
Data Security
We take reasonable precautions to protect personal information from unauthorized access, misuse, or disclosure. Payment transactions are encrypted and processed through secure, PCI-compliant third-party platforms. We retain personal data only as long as necessary for the purposes described above or as required by law.
Third-Party Services
Our website is hosted on Squarespace. Donation processing and any other third-party tools we use operate under their own privacy policies. We encourage you to review those policies as applicable.
Your Rights
You may contact us at any time to:
Request access to the personal information we hold about you
Ask us to correct or delete your information
Opt out of any communications from us
Contact Us
If you have questions about this privacy policy or how your information is handled, please contact us:
The Family Link
317 Castro Street, San Francisco, CA 94114
415-703-9050